Return, Replacement & Refund Policy
At GlowKira, we are committed to delivering 100% authentic skincare products. Every order is carefully inspected before dispatch. If you receive a damaged item or wrong product, we will promptly send you a replacement or issue a full refund within 7-10 working days.
Eligible for Return or Replacement
You may request a return, replacement or refund within 48 hours of delivery if:
- You received the wrong item.
- The product is damaged,leaking or expired.
- An item is missing from your order.
Please contact our Customer Support with your order number, clear photos and an unboxing video. We will change/ replace the product or adjust the payment.
Return or refunds are not accepted for
- Opened, used, or swatched products.
- Products that do not suit your skin or cause allergic reactions.
- Change of mind or personal preference (e.g., texture, fragrance, or packaging).
- Requests made after 2 days of delivery.
If you mistakenly order the wrong product, we may exchange it upon payment of returning and resending costs. However, the arrangement of this special exchange depends on the product type and risk involved in the exchange process and also on Management discretion.
If the mistake is ours, GlowKira will cover all return and replacement shipping costs. If the claim is found to be invalid, then you have to accept the same Product and have to bear the shipping charges. For assistance, please contact GlowKira Customer Support through our official channels.
